Delivery & Payment Info

Shipping & Payment Information

Last updated: October 2025

Welcome to MadFutShop.com. This page outlines how our digital delivery and payment processes work to ensure a smooth and secure experience for every customer.

1. Digital Delivery Only

MadFut Shop provides digital products only, such as in-game items, codes, coins, packs, and related virtual content for the MadFUT mobile game.

🕹️ No physical goods are shipped. All orders are fulfilled electronically via the MadFUT app or through secure digital delivery methods after payment confirmation.

2. Delivery Times

Most orders are delivered instantly or within a few hours of purchase.
In rare cases (for example, high demand or technical issues), delivery may take up to 24 hours.
You will receive confirmation and delivery details by email or direct message (depending on your selected contact method).

If your order has not been received within 24 hours, please contact our support team at support@madfutshop.com — we will ensure your delivery is completed as soon as possible.

3. Order Requirements

To receive your digital items, you may need to provide:

Your MadFUT username or in-game details for delivery; or
A social contact (such as Instagram or Discord username) for order coordination.

Please double-check all provided information — incorrect usernames or details may delay your order.

4. Payment Options

We accept secure online payments through trusted third-party processors

💳 Stripe (Credit/Debit Card)
💰 Other approved payment methods as listed at checkout.

All payments are encrypted and processed through secure SSL connections. MadFut Shop does not store or have access to full card or payment details.

5. Payment Requirements

Payment must be made in full before delivery.
Prices are listed in GBP (£) unless otherwise specified.
Any taxes, transaction fees, or conversion charges are handled automatically by your payment provider.
You must be authorized to use the payment method provided.

6. Refunds and Cancellations

Because all of our products are digital goods, refunds are not typically available once delivery has been completed.
Refunds may be issued only if:

The product has not been delivered within 24 hours;
A duplicate payment or accidental double order was made.

If you believe you are eligible for a refund, please contact support@madfutshop.com with your order number and payment proof.

7. Damaged, Lost, or Incorrect Deliveries

If there are any issues with your order (wrong product, delivery error, etc.), please contact us within 48 hours of purchase.
We will verify your order and resolve the issue as quickly as possible.

8. Supported Regions

MadFut Shop accepts international customers worldwide.
Please note that all product prices and promotions are shown in GBP (£). Currency conversions are handled automatically by your payment provider at checkout.

9. Fraud Prevention

All payments are subject to fraud checks.
Any fraudulent activity, chargeback abuse, or false refund claims will result in immediate account suspension and potential reporting to payment authorities.

10. Contact Information

For help with delivery, payments, or order questions, please contact: