Our Delivery & Returns
Delivery Options
Delivery Options: At MadFUT Shop, we aim to process and deliver your order within 24 hours of purchase. However, please note that during busy times, such as holiday seasons or promotional events, delivery may take a little longer than usual. If your order is delayed beyond 48 hours, we will provide compensation as a token of appreciation for your patience. We offer a variety of shipping options, including express shipping and package tracking, so you can stay updated on your order’s journey.
Our Returns
Digital Returns
At this current moment, we do not offer any Returns of our Products, but we offer Exchanges for other MadFut Products!
Our Refund, Exchange Policy.
Return & Exchange Policy: We want to make sure that you're satisfied with your purchase. If the product you received is not accurately described on the website, or if it does not meet your expectations, we offer flexible return options. You can choose to receive in-store credit, exchange the item for something else, or receive a discount on your next order. If you're unsure about the return process, feel free to reach out to our customer service team for assistance.
Refund Policy: Refunds are available for unfulfilled orders. If your order has not been delivered within the expected timeframe, please contact us within 28 days from the date of your purchase, explaining why you are requesting a refund. Our team will review your case and offer a refund if the reason is valid. We always strive to make sure you're satisfied, and we will work with you to ensure a smooth and fair process.
Additional Information: We value your business and are committed to providing excellent service. If you experience any issues with your order, including delays or problems with the product, please don't hesitate to contact us. Our customer support team is here to assist you and resolve any concerns you may have. Thank you for shopping with MadFUT Shop, and we look forward to serving you again soon!